Our Promise to You

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Our Mission

Is to be the Funeral Service of choice in Barnstaple and the surrounding areas, well known as providers of a caring and professional service.

We Will

  • Provide a prompt, courteous and efficient service.
  • Care for deceased persons with dignity and respect.
  • Offer bereaved families empathy and support.
  • Recognise the need for bereavement care before, during and after the funeral.
  • Act in a professional manner at all times.
  • Observe the NAFD Code of Practice.

National Association of Funeral Directors

Padfields Funeral Service is a member of the National Association of Funeral Directors. We are governed by a strict Code of Practice, copies of which are available on request from our Office, or from National Association of Funeral Directors, 618, Warwick Road, Solihull, West Midlands, B91 1AA.

The NAFD Funeral Promise for bereaved families sets out, in simple terms, the key points of the NAFD Code of Practice. Read the NAFD Funeral Promise here

Any Problems?

We hope that you will be totally satisfied with our services, but should you have serious cause for complaint the Funeral Arbitration Scheme is available to help you. Details are available from us or from the NAFD.

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